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Privacy Policy for Pago-Facil (Stratford Solutions)

Introduction

Welcome to Pago-Facil (Stratford Solutions). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, secure, and disclose your personal information. It also describes your rights regarding your personal data and how you can exercise these rights.

Applicable Law

This Privacy Policy is governed by and compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). These laws provide the framework for the collection, use, and protection of personal data within the European Union.

Controller of Personal Data

Pago-Facil (Stratford Solutions), S.L., located at Doctor Benapres, number 36, postal code 08870, Sitges, Barcelona, Spain, is the data controller responsible for your personal data. As a data controller, we determine the purposes and means of processing your personal data in compliance with the GDPR and the LOPDGDD.

What Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This includes:
  • Identity Data: Full name, date of birth, gender, and nationality.
  • Contact Data: Home address, email address, and telephone number.
  • Identification Data: Passport, DNI, or NIE number, including photographs and expiry dates.
  • Financial Data: Bank account details, payment card information, and cryptocurrency wallet addresses.
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Personal Data

We use your personal data for the following purposes:
  • To provide our services: Including the creation and management of your account, processing transactions, and providing customer support.
  • To comply with legal obligations: Including verifying your identity, fulfilling AML (Anti-Money Laundering) and CTF (Counter-Terrorist Financing) requirements.
  • To improve our services: Analyzing how you use our website and services to enhance user experience and functionality.
  • To communicate with you: Sending administrative information, such as changes to our terms, conditions, and policies, and marketing communications that may be of interest to you.
  • To protect our services: Ensuring the security of our platform, including preventing and detecting fraud, unauthorized activities, and access.

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our obligations under the contract we have with you.
  • Legal Obligation: To comply with legal obligations, such as AML and CTF requirements.
  • Legitimate Interests: To manage our business, improve our services, prevent fraud, and ensure network and information security.
  • Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications.

How We Obtain Your Consent

We obtain your consent for processing your personal data in the following ways:

  • Account Registration: When you create an account with us, you provide consent by agreeing to our Terms and Conditions and this Privacy Policy.
  • Marketing Communications: When you opt-in to receive marketing communications, you explicitly consent to us using your personal data for this purpose.
  • Service Use: By using our services, you consent to the collection and processing of your personal data as necessary to provide the services.
You have the right to withdraw your consent at any time. To withdraw your consent, please contact us at info@pago-facil.com. Withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal.

How We Secure Your Personal Data

We implement a variety of security measures to ensure the safety of your personal data. These include:

  • Technical Measures: Use of encryption, firewalls, secure servers, and SSL (Secure Sockets Layer) technology.
  • Organizational Measures: Access controls, regular audits, and staff training on data protection.
Despite these measures, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

How We Share Your Personal Data

We may share your personal data with third parties for the purposes outlined in this Privacy Policy. These third parties include:

  • Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
  • Compliance with Laws: When necessary to comply with legal obligations, such as AML and CTF requirements.
  • Business Transfers: In the event of a merger, sale, or asset transfer, your personal data may be transferred to the new entity.
  • Professional Advisors: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Your Rights

You have the following rights regarding your personal data:

  • Access: You can request access to your personal data.
  • Correction: You can request correction of any incomplete or inaccurate data we hold about you.
  • Deletion: You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
  • Objection: You can object to the processing of your personal data where we are relying on a legitimate interest.
  • Restriction: You can request the restriction of processing your personal data in certain circumstances.
  • Data Portability: You can request the transfer of your personal data to another party.
  • Withdraw Consent: Where we are relying on consent to process your personal data, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at info@pago-facil.com.

Retention of Your Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pago-Facil (Stratford Solutions)
Doctor Benapres, number 36,
postal code 08870, Sitges, Barcelona, Spain
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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